We're here when you need us.
Real humans, fast responses, and named contacts for paying teams. Pick the channel that fits - we'll meet you there.
Live chat
Tap the chat bubble in the bottom-right of any page or in the app. Median first response under 4 minutes during business hours.
Email support
For account, billing, or technical questions. We respond within one business day on Starter, the same business day on Pro, and within 4 hours on Teams/Enterprise.
support@heydrop.app →Help Center
Step-by-step guides, troubleshooting articles, and how-tos covering every feature: Apple Wallet, AI Contact Scanner, CRM sync, admin panel, and more.
Browse Help Center →Sales & onboarding
Rolling HeyDrop out to a team of 5 to 10,000? Book a working session with our team for setup, brand templates, and CRM mapping.
Book a demo →Security & privacy
Questions about how data is stored, how to delete an account, DPAs, subprocessors, or our privacy-by-default posture (no viewer analytics).
security@heydrop.app →Response targets
Plan-by-plan response times.
| Plan | Chat | Coverage | |
|---|---|---|---|
| Starter | Best effort | 1 business day | Community-style |
| Pro | Priority queue | Same business day | Standard |
| Teams | Priority queue | ≤ 4 business hours | Business hours, Mon–Fri |
| Enterprise | Dedicated | ≤ 1 business hour | Custom SLA + named CSM |
Status incidents and scheduled maintenance are announced via in-app banners and email to admins. For security or privacy concerns, please write to security@heydrop.app - see our Trust Center for details.